Terms of Service

1. Acceptance of Terms

By contracting Mad Cowboys digital process automation services, you accept these terms and conditions. If you disagree, do not use our services.

2. Service Description

Mad Cowboys provides digital process automation services that may include:

• Workflow and business process automation
• Integration between systems and digital tools
• Communication automation (email, WhatsApp, SMS)
• Appointment management and scheduling systems
• Repetitive task automation
• Artificial intelligence solution implementation
• Integration with Google Suite, CRM, and other platforms
• Automated reports and data analysis
• Continuous technical support

Specific services are detailed in the commercial proposal agreed with each client.

3. Eligibility and Registration

To use our services you must:

• Be a legally established company or individual with business activity
• Provide truthful and updated information about your business
• Comply with all regulations applicable to your industry
• Be of legal age and have legal capacity to contract
• Have necessary permissions to automate the requested processes

4. Pricing and Billing

• Each project includes personalized quote based on specific requirements
• Monthly billing in advance (subscriptions) or per project (one-time implementations)
• Payments processed through Stripe (payment link sent via email)
• Credit and debit cards accepted through Stripe
• Subscription cancellation with 30 days prior notice
• Proportional refunds for unused recurring services
• Prices subject to change with 30 days notice
• Additional charges for services outside agreed scope will be notified in advance

5. Client Responsibilities

As a client, you commit to:

• Provide accurate information and necessary access to systems to be automated
• Keep contact information and configurations updated
• Comply with data protection laws applicable to your industry
• Not use services for illegal or unauthorized activities
• Immediately report security or operation issues
• Train your staff on the use of implemented automations
• Maintain independent backups of critical information
• Provide constructive feedback during implementation process

6. Service Limitations

Our services have the following limitations:

• Specific scope: Automations are limited to the scope defined in the commercial proposal
• Third-party dependency: Operation may depend on external services (APIs, platforms)
• Availability: 99.5% uptime for recurring services, with scheduled maintenance
• Compatibility: Limited to compatible systems and platforms as agreed
• Languages: Primarily Spanish, other languages upon consultation
• Specific regulations: Client is responsible for complying with their industry regulations

7. Limitation of Liability

Mad Cowboys will not be responsible for:

• Loss of revenue, data, or business opportunities
• Indirect, incidental, or consequential damages
• Errors in client-provided information or systems
• Service interruptions due to force majeure
• Issues derived from third-party services or integrations
• Business decisions based on automated data without validation
• Misuse or unauthorized use of automations by the client
• Changes in third-party APIs or services affecting operation

Maximum liability limit: Total amount paid by client in the last 12 months.

8. Intellectual Property

Mad Cowboys property:

• Source code, algorithms, and proprietary methodologies
• Templates, frameworks, and internally developed tools
• Interfaces, designs, and documentation
• Trademarks, logos, and marketing materials

Client property:

• All business and customer data of the client
• Specific configurations developed for the client
• Custom integrations as agreed in contract

9. Confidentiality and Data Protection

Both parties commit to:

• Keep confidential commercial and technical information of the other party
• Not disclose customer or end-user data to unauthorized third parties
• Implement appropriate technical and organizational security measures
• Comply with Federal Law on Protection of Personal Data and applicable regulations
• Immediately notify any security breach

For more details, see our Privacy Policy.

10. Warranties and Support

Mad Cowboys guarantees:

• Warranty period: 30 days from implementation for bug fixes at no additional cost
• Technical support: Included according to contracted plan (business hours or 24/7)
• Updates: Maintenance updates included, new features upon consultation
• Documentation: Delivery of basic operation documentation

11. Service Termination

Services may be terminated:

• By client: With 30 days prior notice (recurring services)
• By Mad Cowboys: For serious breach of terms or non-payment
• Automatically: For non-payment after 15 days notification
• One-time projects: Considered terminated upon completion of agreed delivery

Upon termination of recurring services, we will provide:

• Data and configuration export for 30 days
• Documentation of implemented processes
• Basic transition assistance (under separate quote if exceeding 2 hours)

12. Modifications

Mad Cowboys may modify these terms with 30 days prior notice via email notification. Continued use of services after the effective date constitutes acceptance of the new terms.

13. Governing Law and Dispute Resolution

These terms are governed by the laws of the United Mexican States. Parties agree to attempt to resolve any dispute through good faith negotiation. If no agreement is reached, the dispute will be resolved in the competent courts of Mexico City.

14. General Provisions

• Entire agreement: These terms and commercial proposal constitute the complete agreement
• Severability: If any clause is invalid, the others remain in force
• Waiver: Failure to exercise a right does not constitute waiver thereof
• Assignment: Client cannot assign their rights without written consent from Mad Cowboys

15. Contact

For questions about these terms or our services: